Maxime Goossens

@max

Building Listen and Kinsight.

Commitment

Building Listen and Kinsight.

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Proof

A dictation app mangled its own book's title. Replacing it took an hour. Ship...

A dictation app mangled its own book's title. Replacing it took an hour. Shipping it took two days, and explained why a $2B rival still charges for this.

https://maxgoespublic.com/posts/speak-started-with-a-garbled-title/
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Speak Started With A Garbled Title

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Maxime Goossens@max

The whole point of a pre-paid plan is to put a limit to how much can be spent, and not have to deal with "you owe me" headaches. If credits run out, the customer needs to top up. Makes total sense. @fal letting me go into negative and accumulate 'debt' is not something I find acceptable. I reached out to support to clear this debt and they refuse. I know, it's only $13, but it could easily rack up in orders of magnitudes without noticing. Pls stop these dark UX patterns, it's not OK. Or at least improve your customer support

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