Maxime Goossens

@max

Building Listen and Kinsight.

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Building Listen and Kinsight.

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People were never supposed to be glued to screens for sixteen hours a day. I...

People were never supposed to be glued to screens for sixteen hours a day. I still want to build, solve problems, and be useful. I just want more of that work to happen while I am outside, moving, talking, and living. The future of SaaS is headless. 🧵 1/11 https://t.co/ZuYXyrHNyv

https://x.com/maxime_goossens/status/2076014416886399423
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Maxime Goossens@max

The whole point of a pre-paid plan is to put a limit to how much can be spent, and not have to deal with "you owe me" headaches. If credits run out, the customer needs to top up. Makes total sense. @fal letting me go into negative and accumulate 'debt' is not something I find acceptable. I reached out to support to clear this debt and they refuse. I know, it's only $13, but it could easily rack up in orders of magnitudes without noticing. Pls stop these dark UX patterns, it's not OK. Or at least improve your customer support

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