Maxime Goossens

@max

Building Listen and Kinsight.

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Building Listen and Kinsight.

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Second round table for community builders in NYC coming up tonight. Looking f...

Second round table for community builders in NYC coming up tonight. Looking forward to sharing what we’ve been working on enabling personalization with Kinsight! https://t.co/XwoeDor5Ab

https://x.com/maxime_goossens/status/2070478744876155356?s=46
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Maxime Goossens@max

The whole point of a pre-paid plan is to put a limit to how much can be spent, and not have to deal with "you owe me" headaches. If credits run out, the customer needs to top up. Makes total sense. @fal letting me go into negative and accumulate 'debt' is not something I find acceptable. I reached out to support to clear this debt and they refuse. I know, it's only $13, but it could easily rack up in orders of magnitudes without noticing. Pls stop these dark UX patterns, it's not OK. Or at least improve your customer support

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